The effectiveness of incoming communications in a business is strategic. By means of automatic and real time analyzation of data available publicly on the web or in the private informations systems of the company, Dynamease improves the classification and connection of incoming calls to your business.
Through the use of this service, your company can:
Dynamease allows a company to have a completely automated smart-switchboard system in interaction with its client database without changing the setup or infrastructure of the company.
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On an incoming call, Dynamease gathers available information from internal sources within the company:
Or gathers information made available publicly or through specific subscriptions:
This comprehensive information is used to determine the best representative within the business and to maintain the confidentiality of data.
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Information concerning the incoming call will allow you to identify the best potential representative within the company. This identification process may happen different ways. For example:
The call will be routed automatically to the most appropriate means of communication for the representative at that time (mobile, landline, Skype, …) and will be unnoticeable to the caller
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Once the phone rings, an employee will be shown a simplified client record that contains information collected by Dynamease on the screen of their device.
This information can be transferred to the company’s client database.
By combining this improvement with the consultation of web information in real time, Dynamease ensures the most optimal treatment possible, even with multiple databases containing different contacts.